The following FTP information can be found in the welcome email we send after you pay for your new hosting account. Your FTP username and password are the same as your login credentials for cPanel.
- FTP Host/Address: (site IP address or domain name)
- FTP User: (cPanel/FTP username)
- FTP Password: (cPanel/FTP password)
- Port: 21
- Path/directory: (blank*)
*Leave this field blank, unless you want to automatically load a particular subfolder in FTP. For example, you may want to automatically load the public_html folder if you have cPanel or httpdocs if you have Plesk. See below for more information on important folders.
Note: These are general instructions for all FTP programs. While these directions will work for most FTP programs, they do not all operate exactly the same.
For example, some FTP programs will work if you leave the port number empty, while others require that you enter port 21. Just be aware that each program handles the input slightly differently or requires it to be entered a certain way.
